Non Maximum Demand Metering Supervisor at Ikeja Electricity Distribution Company (IKEDC)

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 Job Description

Ikeja Electricity Distribution Company (IKEDC)  is seeking to employ suitable and qualified applicants to fill the position of Non Maximum Demand Metering Supervisor .
The Position is based in Nigeria.
Reporting To: Non Maximum Demand Metering Specialist

Role Purpose

• Will be responsible for assisting Non Maximum Demand metering lead in the overall management customer meters in the respective Business Units.
  

Responsibilities

• Coordinate  all NMD customer metering activities for the Business Unit
• Part responsibility for commercial loss reduction initiatives for the respective BU
• Prepare Weekly plans based on Monitoring oversights, exception escalations and customer complaints
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Ensure adequate management of seals deployed to the Business Unit.
• Ensure BU meter installation/commissioning/maintenance targets are met
• Overall responsibility and control for the quality of metering infrastructure
• Periodic customer meter recertification and validation for energy accuracy
• Weekly Performance reporting
• Monthly performance appraisal presentation
• Ensure technical and commercial feasibility checks and customer account number authentication
• Assisting team leader-New Service for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement
• Allocation and Implementation of new customer service/load change/name change/address change applications for the respective BU
• Manages and develops the productivity and capacity of other team members
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Carry out any other duties as requested by the NMD metering specialist or other superior officers in line with agreed work process or service level agreements.

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Minimum qualifications

• This role requires a first degree in Electrical Engineering
• Requires between 3 - 5 years relevant work experience.

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Non Maximum Demand Meter Reading
• Non-Maximum Demand (NMD) Management
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.